GroomLab Account & Privacy

A GroomLab Account is the owner identity for a GroomLab business. You use it to sign in to the owner app, where you manage everything about your shop: services and pricing, barbers, the live queue, appointments, and business settings.

Your account connects you — the owner — with your business record. Signing in verifies that you are the owner before any business data is shown or changed, so each business stays under its own owner's control.

Sign-in uses your business email address and a password you choose. Access is granted through a private, short-lived session created only after your credentials are verified on our servers.

GroomLab uses only the information needed to run your account and your business:

• Your name, where you provide it.
• Your business information, such as the business name and logo.
• Your business email address, used as your sign-in identity.
• Your phone number, where you choose to provide one.
• Authentication information, such as a securely stored, salted hash of your password — never the password itself.
• Business settings you configure, such as opening hours, services and prices, staff details, and display preferences.
• Account preferences, such as notification and display choices.

We use this information for genuine service purposes:

• To authenticate you when you sign in.
• To provide GroomLab services, including the owner dashboard.
• To keep your account and business data secure.
• To give you customer support when you ask for it.
• To improve GroomLab services based on how they are used.
• To prevent fraud, abuse, and unauthorized access.

Information tied to your GroomLab business account powers the features you use every day:

• The owner dashboard, showing today's live picture of your shop.
• Barber and staff management, including sign-in PINs for the barber app.
• Queue and appointment functionality, including the live line your customers see.
• Business settings, such as services, pricing, hours, and branding.
• Summaries and insights, such as today's visits and queue activity.

We take practical steps to protect your account. Passwords are stored only as salted cryptographic hashes and are never kept in plain text. Sign-in sessions are held in secure, HttpOnly cookies that JavaScript cannot read, and sign-in attempts are rate-limited to slow down guessing attacks.

If you forget your password, you can request a secure reset link. Reset links are single-use and expire after a short time. You can change your password at any time from your owner settings.

No system can promise perfect security, but we design GroomLab so that a leaked database or a stolen browser session alone is not enough to take over your account.

Some messages are part of running the service: security alerts, password-reset messages, and important notices about your account. These are sent when needed and cannot be turned off while your account is active.

Separately, and only with your permission, we may send updates and marketing communications about GroomLab. Marketing is always optional — it is never required to use your account.

• You can review and update your business information and settings from the owner app at any time.
• You can change your password from your owner settings.
• You can opt out of marketing communications; service and security messages will still reach you.
• You can ask us to delete your GroomLab Account and its business data by contacting GroomLab support — see below.

We keep your account information for as long as your GroomLab Account is active and as needed to operate the service, meet legal obligations, and resolve disputes. When you ask us to delete your account, we remove your business data from our active systems within a reasonable time.

GroomLab may update this page as our services, practices, or legal requirements change. When we make a significant change, we will note it here so you can review what is different.

If you have questions about your GroomLab Account or this page, contact GroomLab through the support channel listed in your owner account. We read every message and will get back to you.

Sign in to your GroomLab Account →